Privacy Policy and Personal Data Protection

Company Name: Hotel La Forêt de Café S.A.S.

Address: Calle 17 Norte # 14-38, Armenia, Quindío, Colombia

Phone: +57 301 404 1600

Email: [email protected]

Website: https://laforetdecafe.com

We collect the following types of personal data:

• Identification data: Name, surname, identification document number
• Contact data: Email address, phone number, postal address
• Booking data: Stay dates, room preferences, additional guests
• Payment data: Credit/debit card information (processed by secure third parties)
• Navigation data: IP address, browser type, pages visited (via cookies)
• Marketing data: Communication preferences, interaction history

We process your personal data for the following purposes:

• Manage and process accommodation bookings
• Provide hotel and tourism services
• Communicate with you about your booking
• Process payments and billing
• Send promotional and marketing communications (with your consent)
• Improve our services and user experience
• Comply with legal and tax obligations
• Analyze web traffic and user behavior

The processing of your personal data is based on:

• Consent: For marketing communications and cookie usage
• Contract execution: To process bookings and provide services
• Legitimate interest: To improve services and statistical analysis
• Legal obligation: To comply with tax and legal requirements

We use cookies and similar technologies for:

• Necessary cookies: Essential for website functionality
• Analytics cookies: Google Analytics to understand site usage
• Marketing cookies: Meta Pixel and Google Ads for targeted advertising
• Preference cookies: To remember selected language and currency

You can configure your cookie preferences at any time through our settings panel.

We share your personal data only with:

• Service providers: For payment processing, email marketing
• Competent authorities: When required by law
• Business partners: For complementary tourism services (with your consent)

We never sell your personal data to third parties.

As a personal data subject, you have the right to:

• Access: Know what data we have about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Restrict processing of your data
• Portability: Obtain a copy of your data
• Objection: Object to processing for direct marketing

To exercise these rights, contact us at [email protected]

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Restricted access to personal data
• Regular security system monitoring
• Staff training on data protection

We retain your personal data for:

• Booking data: 10 years for tax requirements
• Marketing data: Until you withdraw your consent
• Cookies: Depending on type, between 1 day and 2 years

Some of our service providers are located outside Colombia. We ensure these transfers comply with adequate protection standards through:

• Standard contractual clauses
• Appropriate privacy certifications
• Adequacy decisions

We do not intentionally collect personal data from minors under 14 years without the consent of their parents or legal guardians.

For any questions about this Privacy Policy or the processing of your personal data:

Email: [email protected]

Phone: +57 301 404 1600

Address: Calle 17 Norte # 14-38, Armenia, Quindío, Colombia